{"id":4854,"date":"2025-10-13T13:47:39","date_gmt":"2025-10-13T13:47:39","guid":{"rendered":"https:\/\/www.fiorentiniuae.com\/demo\/uaecleaningwp\/?page_id=4854"},"modified":"2025-11-11T06:41:05","modified_gmt":"2025-11-11T06:41:05","slug":"support-policy","status":"publish","type":"page","link":"https:\/\/www.fiorentiniuae.com\/ar\/support-policy\/","title":{"rendered":"Support Policy"},"content":{"rendered":"
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Support Policy \u2013 Fiorentini UAE<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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At Smile Tech<\/strong>, customer satisfaction doesn\u2019t end at the sale. As the official UAE representative of Fiorentini Brand<\/strong>, we are committed to providing prompt, professional, and long-term support to our clients across the Middle East.<\/p>

  1. Scope of Support<\/strong><\/li><\/ol>

    We offer assistance for:<\/p>

    • Pre-sales consultations and product recommendations<\/li>
    • Installation guidance and product orientation<\/li>
    • Technical support for Fiorentini machines<\/li>
    • Spare parts identification and ordering<\/li>
    • Troubleshooting mechanical or operational issues<\/li>
    • Maintenance advice and after-sales service<\/li><\/ul>
      1. Support Channels<\/strong><\/li><\/ol>

        You can reach our support team via:<\/p>

        \ud83d\udce7 Email:<\/strong> info@fiorentiniuae.com
        \ud83d\udcde Phone:<\/strong> +971-58-938-0583 \/ +971-6-522-6696
        \ud83d\udccd Showroom:<\/strong> #108, Industrial Area 18, Sharjah, UAE.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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        <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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        1. Support Availability<\/strong><\/li>\n<\/ol>\n
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          • Monday to FRIDAY:<\/strong> 9:00 AM \u2013 6:00 PM<\/li>\n
          • SAT-SUN & Public Holidays:<\/strong> Closed<\/li>\n
          • Saturday:<\/strong> Limited support by email or WhatsApp<\/li>\n<\/ul>\n
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            1. Response Time<\/strong><\/li>\n<\/ol>\n
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              • General inquiries:<\/strong> Within 1 working day<\/li>\n
              • Technical issues:<\/strong> Within 2 working days<\/li>\n
              • Spare parts or warranty claims:<\/strong> Within 2\u20133 working days<\/li>\n<\/ul>\n
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                1. Spare Parts<\/strong><\/li>\n<\/ol>\n

                  We maintain a 90% availability rate for spare parts. In-stock parts are shipped promptly to minimize machine downtime.<\/p>\n

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                  1. On-Site Support<\/strong><\/li>\n<\/ol>\n

                    For major commercial clients, we can arrange on-site visits or connect with authorized technicians upon request. This service may be chargeable depending on location and warranty status.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                    Support Policy \u2013 Fiorentini UAE At Smile Tech, customer satisfaction doesn\u2019t end at the sale. As the official UAE representative of Fiorentini Brand, we are committed to providing prompt, professional, and long-term support to our clients across the Middle East. Scope of Support We offer assistance for: Pre-sales consultations and product recommendations Installation guidance and […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4854","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.fiorentiniuae.com\/ar\/wp-json\/wp\/v2\/pages\/4854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fiorentiniuae.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.fiorentiniuae.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.fiorentiniuae.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fiorentiniuae.com\/ar\/wp-json\/wp\/v2\/comments?post=4854"}],"version-history":[{"count":0,"href":"https:\/\/www.fiorentiniuae.com\/ar\/wp-json\/wp\/v2\/pages\/4854\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.fiorentiniuae.com\/ar\/wp-json\/wp\/v2\/media?parent=4854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}