Seller Policy – Fiorentini UAE
As a trusted distributor of Fiorentini cleaning equipment, Smile Tech maintains a transparent and reliable seller policy to ensure customer satisfaction and operational efficiency.
- Product Authenticity
- All equipment sold through our platform is 100% made in Italy and manufactured by Ing.o. Fiorentini SPA.
- We guarantee genuine products, OEM-grade parts, and full factory specifications.
- Order Process
- Orders are processed upon confirmation and advance payment.
- Custom machines or bulk orders may require a lead time, communicated during purchase.
- Orders are confirmed via email with an invoice and delivery timeline.
- Pricing and Payment
- Prices are listed in AED and may vary based on machine model, configuration, and market conditions.
- Accepted payment methods: bank transfer, cash on delivery (select orders), and online payment (if applicable).
- All prices are exclusive of VAT, unless stated otherwise.
- Shipping and Delivery
- Deliveries within the UAE are arranged via trusted logistics partners.
- Delivery timelines range between 1–5 business days for in-stock machines.
- Large orders or special machines may require extended delivery time.
- International shipping is available on request.
- Return and Replacement
- Returns are only accepted for defective or damaged machines upon delivery.
- Return requests must be made within 7 days with photographic evidence and original invoice.
- Custom machines and used equipment are non-returnable.
- Warranty
- All Fiorentini machines come with a standard 1-year manufacturer’s warranty covering factory defects.
- Warranty does not cover misuse, wear and tear, or third-party repairs.