As a trusted distributor of professional cleaning equipment, Smile Tech maintains a transparent seller policy to support customer satisfaction and operational efficiency.
Product authenticity
Fiorentini-branded machines are supplied as genuine products with factory specifications and OEM-grade parts.
E-PULIRE products are identified separately as E-PULIRE equipment designed in Italy.
Order process
Orders are processed upon confirmation and advance payment.
Custom machines or bulk orders may require a lead time, communicated during purchase.
Orders are confirmed by email with an invoice and delivery timeline.
Pricing & payment
Prices may vary based on machine model, configuration and market conditions.
Accepted payment methods include bank transfer, cash on delivery for selected orders and online payment where applicable.
Prices are exclusive of VAT unless stated otherwise.
Shipping & delivery
Deliveries within the UAE are arranged through approved logistics partners.
Delivery timelines are normally 1–5 business days for in-stock machines.
Large orders or special machines may require additional delivery time.
International shipping is available on request.
Return & replacement
Returns are accepted only for machines that are defective or damaged upon delivery.
Return requests must be made within 7 days and include photographic evidence and the original invoice.
Custom machines and used equipment are non-returnable.
Warranty
Eligible machines include the applicable manufacturer's warranty, normally one year for factory defects.
Warranty does not cover misuse, normal wear and tear or unauthorised third-party repairs.
UAE