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العربية
العربية
UAE SALES & SUPPORT

Support Policy

At Smile Tech, customer support continues after the sale. As the official UAE representative of Fiorentini, we provide professional support to customers across the UAE.

Scope of support

  • Pre-sales consultations and product recommendations
  • Installation guidance and product orientation
  • Technical support for Fiorentini machines
  • Spare-parts identification and ordering
  • Troubleshooting mechanical or operational issues
  • Maintenance advice and after-sales service

Support channels

Email: info@fiorentiniuae.com
Phone: +971 58 938 0583 / +971 6 522 6696
Showroom: #108, Industrial Area 18, Sharjah, U.A.E.

Support availability

  • Monday to Friday: 9:00 AM–6:00 PM
  • Saturday, Sunday and public holidays: Closed
  • Limited support may be available by email or WhatsApp outside normal hours.

Response time

  • General enquiries: within one working day
  • Technical issues: within two working days
  • Spare-parts or warranty claims: within two to three working days

Spare parts

In-stock parts are dispatched as quickly as possible to reduce machine downtime. Availability and delivery timing are confirmed during the enquiry.

On-site support

For major commercial clients, we can arrange on-site visits or connect customers with authorised technicians. This service may be chargeable depending on location and warranty status.

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