Support Policy – Fiorentini UAE
At Smile Tech, customer satisfaction doesn’t end at the sale. As the official UAE representative of Fiorentini Brand, we are committed to providing prompt, professional, and long-term support to our clients across the Middle East.
- Scope of Support
We offer assistance for:
- Pre-sales consultations and product recommendations
- Installation guidance and product orientation
- Technical support for Fiorentini machines
- Spare parts identification and ordering
- Troubleshooting mechanical or operational issues
- Maintenance advice and after-sales service
- Support Channels
You can reach our support team via:
📧 Email: info@fiorentiniuae.com
📞 Phone: +971-58-938-0583 / +971-6-522-6696
📍 Showroom: #108, Industrial Area 18, Sharjah, UAE.
- Support Availability
- Monday to FRIDAY: 9:00 AM – 6:00 PM
- SAT-SUN & Public Holidays: Closed
- Saturday: Limited support by email or WhatsApp
- Response Time
- General inquiries: Within 1 working day
- Technical issues: Within 2 working days
- Spare parts or warranty claims: Within 2–3 working days
- Spare Parts
We maintain a 90% availability rate for spare parts. In-stock parts are shipped promptly to minimize machine downtime.
- On-Site Support
For major commercial clients, we can arrange on-site visits or connect with authorized technicians upon request. This service may be chargeable depending on location and warranty status.